Return Policy

Thank you for choosing Mo-Haus!
We understand that sometimes things don’t work out exactly as planned. That’s why we offer the option to return or exchange your purchased products — except for customized items.

Return and Exchange Period
You have 14 calendar days from the date of receiving your product to request a return or an exchange.

Non-returnable Products:

  • Customized products (for example, tables made in colors other than those from the Mo standard palette).
  • Products showing signs of wear, damage, or missing components (e.g., missing parts, labels, or packaging).
 

Who covers the return shipping cost?
The return shipping cost is the responsibility of the customer.

 

Return Steps

  1. Complete Return Form available on our website.
  2. Carefully pack the product — ideally in its original box or an equivalent secure package. Make sure the item is properly protected during transit.
  3. Send the package via courier to the following address:
    MO HAUS SRLStr. Burebista Nr. 5, Cod Postal 200609 Craiova, jud. Dolj
  4. Once we receive and inspect the product, we will issue your refund.
 
 

Refund Method
When filling out the return form, you can specify a bank account for reimbursement.
If payment was made by card, the refund will be processed directly to the same account used for payment.

Notes:

  • If the returned product shows signs of use or damage (cracks, scratches, cuts, etc.), we reserve the right to withhold up to 50% of its value.
  • Customized products (made specifically for you) cannot be returned.
 

Product Exchange?
If you wish to exchange your product for a different model or color available on the website (subject to stock availability), please indicate this in the return form.
If the desired item is unavailable, we will proceed with a refund instead.

Frequently Asked Questions

Can I return a product without including the invoice?
Yes, but please note that processing might take longer.

Can I bring the product personally to your office?
No. Returns are accepted only via courier.

Can I track when my product reaches you?
Yes! You will receive an email notification once your return package is received.

What if I want the same product in a different color or model?
Please mention this in the return form. We’ll check availability and offer alternatives. If unavailable, we’ll refund your order.

Can I return a customized product?
No. Items made specifically for you (in non-standard colors) cannot be returned.

How long will it take to receive my refund?
Refunds are processed within 14 days after we receive and verify the returned item.

What should I do if the product arrived damaged?
Please contact us immediately (within 24 hours) and send photos of the product and packaging. We’ll investigate and provide a solution promptly.

If you have any questions or need assistance, please reach out to us at hello@mo-haus.ro — we’re here to help!

Company Details
MO HAUS SRL
CUI: 50699879
Nr. Înmatriculare: J2024031125004
Sediu social: Calea București 50, Et. MANS. Ap. 14, Sat Carcea, Jud. Dolj, cod 20720