At MO HAUS SRL, protecting your personal data is a priority. This privacy policy explains what data we collect, how we use it, and what rights you have over your data, in accordance with Regulation (EU) 2016/679 (GDPR).

1. Who we are

MO HAUS SRL
CUI: 50699879
Nr. Înmatriculare: J2024031125004
Sediu social: Calea București 50, Et. MANS. Ap. 14, Sat Carcea, Jud. Dolj, cod 207206
Email contact: hello@mo-haus.ro

2. What data we collect and how we use it

When you browse our website:

• We use first-party and third-party cookies for site functionality, traffic analytics, and a personalized experience.
• For more details, please see our Cookie Policy.

When you place an order or request information:

• We collect data such as: name, email, delivery address, phone number, billing details, IBAN (for refunds via bank transfer).
• We use this information to process and deliver your orders, to communicate about placed orders, and to respond to your requests.

When you send us an inquiry:

• We may request your name, email, and (optionally) phone number to provide a complete and prompt response.

Important

• We do not collect or store your card details—these are processed securely by the payment processor.
• Your information is stored on secure servers located in Romania.

3. How long we keep your data?

• Order and billing data – retained according to legal obligations (5–10 years).
• Emails and inquiries – kept for up to 2 years from resolution, then archived and deleted.
• CRM records – up to 3 years from the last contact.

4. Your rights

You have the following rights regarding your personal data:

• Access – you can find out what data we hold about you.
• Rectification – you can request the correction of inaccurate data.
• Erasure – you can request deletion of your data in certain situations.
• Restriction – you can request temporary restriction of processing.
• Portability – you can request a copy of your data in a portable format.
• Objection – you can object to data processing in certain cases.

For any request related to these rights, please write to: hello@mo-haus.ro.

5. Complaints and Supervisory Authority

If you have concerns about how we use your data, you can contact us directly at hello@mo-haus.ro.
If you are not satisfied with our response, you can contact Autorității Naționale de Supraveghere a Prelucrării Datelor cu Caracter Personal:
www.dataprotection.ro
Bd. G-ral. Gheorghe Magheru 28-30, București, România.

6. Updates

This policy is updated periodically. Any changes will be displayed on our website.

Questions?
We are here to help you, write your concerns to hello@mo-haus.ro.