{"id":1632,"date":"2025-09-15T08:38:16","date_gmt":"2025-09-15T08:38:16","guid":{"rendered":"https:\/\/dev.mo-haus.ro\/?page_id=1632"},"modified":"2025-10-06T08:59:50","modified_gmt":"2025-10-06T08:59:50","slug":"retur","status":"publish","type":"page","link":"https:\/\/dev.mo-haus.ro\/en\/retur\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1632\" class=\"elementor elementor-1632\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6428e3f e-flex e-con-boxed e-con e-parent\" data-id=\"6428e3f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75fb5b5 elementor-widget elementor-widget-heading\" data-id=\"75fb5b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Return Policy <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2a2b86 elementor-widget elementor-widget-text-editor\" data-id=\"d2a2b86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">Thank you for choosing Mo-Haus!\u2028We understand that sometimes things don\u2019t work out exactly as planned. That\u2019s why we offer the option to return or exchange your purchased products \u2014 except for customized items.<\/p><p><b>Return and Exchange Period<\/b><br \/>You have <b>14 calendar days<\/b> from the date of receiving your product to request a return or an exchange.<\/p><p><b>Non-returnable Products:<\/b><b><\/b><\/p><ul><li>Customized products (for example, tables made in colors other than those from the Mo standard palette).<\/li><li>Products showing signs of wear, damage, or missing components (e.g., missing parts, labels, or packaging).<\/li><\/ul><div>\u00a0<\/div><p><b>Who covers the return shipping cost?<\/b><br \/>The return shipping cost is the responsibility of the customer.<\/p><p><b style=\"text-align: var(--text-align);\">\u00a0<\/b><\/p><p><b style=\"text-align: var(--text-align);\">Return Steps<\/b><\/p><ol><li class=\"translation-block\">Complete <a href=\"https:\/\/dev.mo-haus.ro\/en\/formular_retur\/\" target=\"_self\"><b style=\"font-family: &apos;Poppins&apos;;color: #234fd1\">Return Form<\/b><\/a>  available on our website.<\/li><li class=\"translation-block\">Carefully pack the product \u2014 ideally in its original box or an equivalent secure package. Make sure the item is properly protected during transit.<\/li><li>Send the package via courier to the following address:<br \/><b>MO HAUS SRL<\/b>Str. Burebista Nr. 5, Cod Postal 200609 Craiova, jud. Dolj<\/li><li>Once we receive and inspect the product, we will issue your refund.<\/li><\/ol><div>\u00a0<\/div><div>\u00a0<\/div><p><b>Refund Method<\/b><br \/>When filling out the return form, you can specify a bank account for reimbursement.\u2028If payment was made by card, the refund will be processed directly to the same account used for payment.<\/p><p><b>Notes:<\/b><b><\/b><\/p><ul><li class=\"translation-block\">If the returned product shows signs of use or damage (cracks, scratches, cuts, etc.), we reserve the right to withhold up to 50% of its value.<\/li><li>Customized products (made specifically for you) cannot be returned.<\/li><\/ul><div>\u00a0<\/div><p><b>Product Exchange?<\/b><br \/>If you wish to exchange your product for a different model or color available on the website (subject to stock availability), please indicate this in the return form.\u2028If the desired item is unavailable, we will proceed with a refund instead.<\/p><p><b>Frequently Asked Questions<\/b><\/p><p><b>Can I return a product without including the invoice?<\/b><br \/>Yes, but please note that processing might take longer.<\/p><p><b>Can I bring the product personally to your office?<\/b><br \/>No. Returns are accepted only via courier.<\/p><p><b>Can I track when my product reaches you?<\/b><br \/>Yes! You will receive an email notification once your return package is received.<\/p><p><b>What if I want the same product in a different color or model?<\/b><br \/>Please mention this in the return form. We\u2019ll check availability and offer alternatives. If unavailable, we\u2019ll refund your order.<\/p><p><b>Can I return a customized product?<\/b><br \/>No. Items made specifically for you (in non-standard colors) cannot be returned.<\/p><p><b>How long will it take to receive my refund?<\/b><br \/>Refunds are processed within 14 days after we receive and verify the returned item.<\/p><p><b>What should I do if the product arrived damaged?<\/b><br \/>Please contact us immediately (within 24 hours) and send photos of the product and packaging. We\u2019ll investigate and provide a solution promptly.<\/p><p class=\"translation-block\">If you have any questions or need assistance, please reach out to us at hello@mo-haus.ro \u2014 we\u2019re here to help!<\/p><p><b>Company Details<\/b><br \/><b>MO HAUS SRL<\/b><br \/>CUI: 50699879<br \/>Nr. \u00cenmatriculare: J2024031125004<br \/>Sediu social: Calea Bucure\u0219ti 50, Et. MANS. Ap. 14, Sat Carcea, Jud. Dolj, cod 20720<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politica de Retur \u00ce\u021bi mul\u021bumim c\u0103 ai ales MO!\u0218tim c\u0103 uneori, lucrurile nu se potrivesc perfect a\u0219a cum \u021bi-ai imaginat. De aceea, \u00ee\u021bi oferim posibilitatea de a returna sau schimba produsele comandate, cu excep\u021bia produselor personalizate. Termenul de retur \u0219i schimb:Ai la dispozi\u021bie 14 zile calendaristice de la data primirii produsului pentru a solicita un [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1632","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politic\u0103 de retur - Mo-haus<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politic\u0103 de retur - Mo-haus\" \/>\n<meta property=\"og:description\" content=\"Politica de Retur \u00ce\u021bi mul\u021bumim c\u0103 ai ales MO!\u0218tim c\u0103 uneori, lucrurile nu se potrivesc perfect a\u0219a cum \u021bi-ai imaginat. De aceea, \u00ee\u021bi oferim posibilitatea de a returna sau schimba produsele comandate, cu excep\u021bia produselor personalizate. Termenul de retur \u0219i schimb:Ai la dispozi\u021bie 14 zile calendaristice de la data primirii produsului pentru a solicita un [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dev.mo-haus.ro\/en\/retur\/\" \/>\n<meta property=\"og:site_name\" content=\"Mo-haus\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-06T08:59:50+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dev.mo-haus.ro\/retur\/\",\"url\":\"https:\/\/dev.mo-haus.ro\/retur\/\",\"name\":\"Politic\u0103 de retur - Mo-haus\",\"isPartOf\":{\"@id\":\"https:\/\/dev.mo-haus.ro\/#website\"},\"datePublished\":\"2025-09-15T08:38:16+00:00\",\"dateModified\":\"2025-10-06T08:59:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/dev.mo-haus.ro\/retur\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dev.mo-haus.ro\/retur\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dev.mo-haus.ro\/retur\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/dev.mo-haus.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politic\u0103 de retur\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dev.mo-haus.ro\/#website\",\"url\":\"https:\/\/dev.mo-haus.ro\/\",\"name\":\"Mo-haus\",\"description\":\"Mo-haus development subdomain\",\"publisher\":{\"@id\":\"https:\/\/dev.mo-haus.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dev.mo-haus.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/dev.mo-haus.ro\/#organization\",\"name\":\"Mo-haus\",\"url\":\"https:\/\/dev.mo-haus.ro\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/dev.mo-haus.ro\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/dev.mo-haus.ro\/wp-content\/uploads\/2025\/08\/Vector-1.png\",\"contentUrl\":\"https:\/\/dev.mo-haus.ro\/wp-content\/uploads\/2025\/08\/Vector-1.png\",\"width\":225,\"height\":108,\"caption\":\"Mo-haus\"},\"image\":{\"@id\":\"https:\/\/dev.mo-haus.ro\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politic\u0103 de retur - Mo-haus","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Politic\u0103 de retur - Mo-haus","og_description":"Politica de Retur \u00ce\u021bi mul\u021bumim c\u0103 ai ales MO!\u0218tim c\u0103 uneori, lucrurile nu se potrivesc perfect a\u0219a cum \u021bi-ai imaginat. 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